Added: Zaina Underwood - Date: 12.02.2022 21:38 - Views: 31036 - Clicks: 9001
Unfortunately this browser is not supported. Years in Business: Overview of BBB Ratings. I am confused as to why you have left a negative review about our service when you have not even completed your profile or done your pics yet?
Therefore, you have not had a bad experience with our service. You requested a refund, but we go over all of our policies and procedures in office including our no refund policyand have you in acknowledgement that you are aware of this, and that you understand the no refund policy.
You did in acknowledgement, and we also went over the policies again on the phone with you. We have a lot of senior members that use our program, and have great success with us! We can't wait to work with, and for you! I also think you are misunderstanding the online fee. It's already been paid, and you will have no further charges for your online service. Please call us to set up a time for your photo shoot. A lot of therapists recommend our service to their clients to get over depression. Part of your depression comes from loneliness, and that is why you decided to come in and in the first place, to make positive changes in your life.
Your photos look fantastic, and you are clearly capable of getting out and dating. When you were in office, we explained our no refund policy and all of the policies and procedures set in place to be a member. You chose to be a member, and we will continue to honor your membership and do our very best to help you throughout the process. We have reached out to you directly several times, and will continue to reach out to help you, bc after all, that is what you ed up for! Please give us a call and let's get this ball rolling. Your profile and photos are already done, so everything is ready to go!
Let's start the journey now so that you wont to be alone for the holiday season. Mon-Thur, Fri or Sat We also have ed you and can be reached that way as well. We will cancel your online subscription payment, no problem, and I will refund the charge for It states on the online agreement which you have a copy of in your member packet that you ed in acknowledgement when receiving it that you just have to notify us within 5 days of your next payment to cancel the service, or you will be charged This is the first we have heard of you wanting to cancel the online access. We will also reschedule your photo shoot so that we can get the ball rolling and help you!
We did have our photographer scheduled with you, but you called in and said you needed to reschedule your photo shoot bc you were going out of town, and that you would call us to reschedule. We did not receive a message or with a time you are available to get your pics done. The member services manager is reaching out to you so that we can get all of this taken care of for you! We have not and will not deny you use of your membership. In our member agreement, it states that you have to get your photos done before you can make selections, so that is the only reason you haven't been able to make selections once logging in.
We want to get your photo shoot rescheduled asap! If you are having trouble logging in, we would be more than happy to walk you through the process. We cannot wait to assist you on your journey to finding love! We can do some personal searches for you and we will try and meet the criteria of what you consider to be stable and successful, but you will need to first let us know what exact criteria you are looking for.
We cater to busy professionals and have highly educated and very well recognized men in the community that use our program, but if that is not good enough for you, then please explain to use what you would consider to be stable and successful. We have been in business in DFW for over 30 years and have 2 locations of which great people every single day!
She is a member services employee, and she was calling to see what she could do to help you better utilize your membership, and also to inform you of a nice gentleman that was interested in meeting you. We are open 6 days a week and will do whatever we can to assist you with your membership and help you find what you are looking for.
You did mention that you did select some men for potential matches with you 27 men you've selected, to be exact--which I assume were stable and successful, even though you stated we dont have many at all? As far as the ones that have not responded, we have reached out to every single one of them to request their response. However, we cant force an answer, as it is mutual consent and they have to be the ones to say yes or no. You have only been a member for a few months and already did see 27 people that met your criteria in that short period of time.
Of the few months you have been a member, you have paused your membership for a month of it. So really, you have only utilized your membership for a couple of months and have not even been proactive in trying the membership since October We cant help you if you pause your membership and we cant promise your soulmate in 2 or 3 months. Finding the right person takes time, which is why our programs are lengthy and we give you at least a year to utilize the membership.
Our program is the safest avenue to meet singles in Texas, and I believe if you would activate your membership again you would be able to meet some really nice gentleman. We are here to help! Most of our clients bc they would also love to make new friends along the way, so my suggestion would be to keep an open mind and not pre-judge and assume that most of our members are not successful or stable, because that is just not the case. Please call us anytime for assistance. We can suggest members we think you could have chemistry with, as well as reach out once again to anyone you were ly interested in.
We have ed up a lot of good men since your last selection made in October. Thank you kingly and Happy Holidays! She assured me that there were a of members that filled that category. I did not receive newsletters or information about events until the day of.
Just face it, you misrepresented your business to me. Please just give me a refund and I will let it go and you will never hear from me again. You said you would be open to dating all races, which we do have all races welcomed into our membership, and have some really wonderful people of all nationalities using our program. I am sorry that we do not have enough African American members for you, and we are working to improve that on a daily basis. We would love to help everyone that qualifies and s our program.
If it is an issue of people not responding or being inactive, please let us know who you are most interested in,a nd we will be glad to reach out to them again directly, and also can suggest some members to you that we feel may meet your criteria. We want you to be proactive in the membership, and want to make you happy. The photos that were taken of you in our opinion look great! You look absolutely beautiful. If you are unhappy with them, I'd be happy to schedule you for a re shoot with a new photographer so we can satisfy your needs.
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BBB Business Profiles are subject to change at any time. As a matter of policy, BBB does not endorse any product, service or business. this Business. Need to file a complaint? BBB is here to help. File a Complaint. Customer Complaints Summary. Sort By. Status: Answered. I wanted to meet a companion to do things with. I logged into the internet thinking I was clicking on an internet dating site but I clicked on the Fort Worth Dating Company.
They called me in for an interview because they conduct background checks before any meetings. Thinking the dating sites had become safer I agreed to the interview. BUT at the interview I was a pressured to their service.
The young lady interviewing me kept pushing the VIP Package.
A repeatable business would have gone go over the various points, discussed them with me especially the last point that indicated once ed you cannot cancel. This never happened and yes, I should have asked if it could be cancelled.
I felt pressured to listen. The interviewer was playing to my vulnerability as an elderly lonely woman. So, I ed up and she started going over the various packages. All I could think about on the way home and at night was it was too much money and I needed to cancel. The next morning, I texted the person who interviewed me telling her I wanted to cancel.Texas fort worth dating services
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